Last updated: July 23, 2026
These Terms & Conditions ("Terms") govern your use of the services provided by DLCT Laundry Concierge ("DLCT," "we," "us," or "our"), including our website dlctcare.com and our laundry pickup, cleaning, and delivery services. By booking a service you agree to these Terms.
DLCT provides scheduled laundry pickup, wash, dry, fold, and delivery within our service area. Plans, pricing, bag limits, and weight limits are described on our website and are subject to change with reasonable notice.
Prices are listed on our website and in your booking confirmation. Payment is due at or before delivery unless otherwise agreed. Applicable taxes and pickup/delivery fees may apply. Recurring plans continue until cancelled by you.
We handle all garments with care using hypoallergenic, plant-derived detergents suitable for babies, kids, and pets. You are responsible for informing us of items that require special handling (e.g., dry-clean only, hand wash, delicate fabrics) at the time of pickup. We are not responsible for damage to items that were not disclosed as requiring special handling, or for pre-existing damage, shrinkage of non-preshrunk fabrics, or color transfer from unsorted items.
Please inspect returned laundry within 24 hours and notify us of any issue at dlctlaundry@gmail.com. For confirmed loss or damage caused by us, our liability is limited to a credit or refund of up to ten (10) times the cost of the applicable service, not to exceed $250 per order. We do not accept liability for cash, jewelry, or other valuables left in pockets.
You may cancel or reschedule a pickup at no charge by contacting us at least 12 hours before your scheduled time. Late cancellations or missed pickups may be charged a trip fee.
By providing your phone number, you consent to receive service-related SMS and calls about your order. Message and data rates may apply. Reply STOP to opt out.
Do not include hazardous, biohazard, illegal, or heavily soiled items (e.g., chemicals, blood, pet waste, mold). We reserve the right to refuse service for such items.
Our services are provided "as is" to the fullest extent permitted by law. To the maximum extent permitted by law, DLCT shall not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services.
We may update these Terms from time to time. Updates will be posted on this page with a new "Last updated" date. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.
DLCT Laundry Concierge
Email: dlctlaundry@gmail.com
Phone/Text: +1 (951) 768-6314