Privacy Policy

DLCT Laundry Concierge ("DLCT," "we," "us," or "our") respects your privacy. This policy explains what information we collect when you use dlctcare.com or book our pickup and delivery laundry services, and how we use and protect it.

Information we collect

• Contact details — name, phone number, and email address you provide on the booking form.
• Service details — pickup/delivery address, preferred dates and times, plan selection, and any notes or special instructions.
• Communications — messages you send us by email, text, or phone.
• Basic technical data — standard log information (e.g., browser type, pages viewed) generated when you visit our site.

How we use your information

• Schedule, confirm, and complete your laundry pickup and delivery.
• Send booking confirmations and status updates by email or text.
• Respond to questions and provide customer support.
• Improve our service, pricing, and website.
• Comply with legal obligations.

Sharing

We do not sell or rent your personal information. We share it only with service providers that help us operate the business — such as our email delivery provider (Resend), text messaging provider (Twilio), and hosting/database provider — and only as needed to deliver your service. We may also disclose information when required by law.

Text messages

If you provide your mobile number, you consent to receive service-related SMS messages about your order. Message and data rates may apply. Reply STOP to opt out or HELP for help.

Data retention & security

We keep booking records for as long as needed to provide the service and meet legal or accounting requirements. We use reasonable administrative and technical safeguards to protect your information, but no method of transmission over the internet is 100% secure.

Your choices

You may request access to, correction of, or deletion of your personal information by contacting us at the address below. You may unsubscribe from marketing emails at any time; we may still send you transactional messages related to your bookings.

Children

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new "Last updated" date.

Contact us

DLCT Laundry Concierge
Email: dlctlaundry@gmail.com
Phone/Text: +1 (951) 768-6314